RETNO SETIAWAN

Increased delivery SLA performance from 50% to 95% by enforcing operational discipline, strengthening team supervision, and implementing KPI-driven monitoring and evaluation.

Identified and resolved key root causes of delivery delays, specifically addressing driver discipline and operational control deficiencies at the coordination level.

Supervise daily control tower operations, ensuring consistent achievement of SLA, SOP, and service targets.

Monitor team performance, identify gaps, and drive corrective actions to enhance operational reliability.

Oversee operational data analysis, including fleet utilization, KPI, and SLA, ensuring reporting accuracy for strategic decision-making.

Reduced operational cost leakage and fraud by over 90% through stricter controls, real-time monitoring, and direct investigation of cases (toll misuse, fuel theft, unauthorized shipments).

Led multiple operational investigations, significantly minimizing recurring fraud cases and improving overall compliance and accountability across the team.

Monitored fleet movement via GPS for route accuracy and operational visibility, enhancing transparency.

Analyzed unit performance, including idle time, route deviation, and driver behavior, to identify and mitigate inefficiencies.

Investigated delays and coordinated with clients for root cause analysis, supporting smooth operations and performance improvement.

Controlled SLA performance for drivers and fleet availability, ensuring timely and efficient shipment deliveries according to scheduled timelines.

Monitored operational costs, specifically fuel ratio, to maintain efficiency and reduce expenditures.

Managed petty cash and oversaw asset control, ensuring financial accountability and resource management.

Prepared and ensured accuracy of daily and monthly operational reports, providing critical data for decision-making.

Led 17 operational staff across Dispatcher, Checker, Fuel Management, and Cashier functions, optimizing team performance and workflow.

Monitored operational performance metrics (backlog, SLA, service quality) and defined improvement strategies to enhance efficiency.

Led and developed Coordinators and operational teams, enhancing performance and fostering professional growth.

Handled operational escalations and ensured timely, effective resolution of complex issues.

Planned operations, including forecasting, manpower, and capacity, aligning with the central team to optimize resource allocation.

Conducted site visits and oversaw multi-branch operations, ensuring target achievement and consistent performance across 8 branches & 2 collection points.

Coordinated branch operations and supervised staff performance, ensuring high standards of service delivery.

Ensured team compliance with company SOP and operational standards, maintaining consistency and quality.

Monitored workflows to prevent operational bottlenecks, optimizing efficiency and throughput.

Operated TMS and managed operational data processing, ensuring accurate reporting and data integrity.

Prepared and delivered daily and monthly reports, providing key insights for management decisions.

Input shipment and customer data accurately into the system, ensuring data reliability for logistics operations.

Processed cash shipment transactions efficiently, maintaining financial records and accountability.

Identified address discrepancies and reported to supervisor for seller follow-up, preventing delivery issues.

Maintained data integrity within RDS, ensuring accuracy and consistency of inputs for operational efficiency.

Executed pickup operations from sellers, ensuring timely collection of goods.

Performed Proof of Pickup (POP) by scanning waybills, updating shipment status accurately.

Handed over shipments to sorter at branch/outlet for manifest processing, ensuring smooth workflow.

Delivered shipments to central hubs, contributing to efficient logistics flow.

Processed shipment manifests handled by couriers, ensuring accurate record-keeping.

Sorted and categorized shipments based on destination, streamlining outbound logistics.

Consolidated packages once container capacity was reached, optimizing space and efficiency.